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Ordering

Unfortunately no. Our shipping facility is super duper fast (we know how excited you are to receive your Re products). If you need to adjust your order of any kind contact us at hello@relumecosmetics.com as fast as your fingers can type and we can see what we can do. 

Shortly after you place an order you should receive an email confirmation of your order to the email address you provided (please check spam, promotions, junk and any other applicable in-boxes). If you did not receive a confirmation email, please contact us at hello@relumecosmetics.com with your name and address that was entered on your order. You can also check your bank for possible pending transactions.

Visa, MasterCard and American Express

Shipping

Please be aware shipping may be delayed due to COVID and see our shipping timeline chart below:

CAN 7-14 business days

US 3-5 business days

AUS 6-10 business days

NZ8-13 business days

CAN Avg = $7.00 USD / $10.00 CAD

US Avg = $8.50 USD

AUS/NZ Avg = $15.00 USD

Free shipping on all orders over $70

We currently ship to Canada, US, Australia and New Zealand. Please let us know if you are outside of these areas and are interested in our products (we are always looking to get Relume to those who want it)!

In some countries you may be liable for taxes, levies, imports, duties, fees or charges of a similar nature associated with your purchase in addition to the basic sales tax we may have charged at checkout, so please be wary of this. Unfortunately, most of these charges are out of our control but please email us at hello@relumecosmetics.com if you have any specific questions.

All orders will be shipped from the United States.

All orders are shipped via DHL, except express orders which are shipped using USPS.

Once we receive your order you should receive an email confirmation shortly after. Then once your order is shipped and a tracking number is generated you will receive a second email with the tracking information. Please check spam, junkmail. etc. If you do not receive the first email within 24 hours after your order, or a secondary tracking email after 2 days please contact us at hello@relumecosmetics.com.

Please contact the shipping courier with the tracking number provided for more details. 

Sorry we don't.

Returns

Subject to a $3/item return fee, you are able to return unused or gently used items for a full refund within 30 days of their purchase. We do not cover the cost of returning your products and advise using a courier that provides tracking to ensure a hassle free return. To make a return please email us at hello@relumecosmetics.com with your order number.

So sorry to hear you do not love your products. Please contact us at hello@relumecosmetics.com with your order number and we will start the return process. 

Unfortunately, no. Our shipping facility is super duper fast. What you can do is refuse the package and we will start the return process once the package is received back at our facility. However, please still contact us hello@relumecosmetics.com

Product Info

Our products are tested on friends not animals.

The list of ingredients is located at the bottom of each product page.

All of our products except BRIGHT EYES are. BRIGHT EYES has beeswax in it. We are working on adding the certification to our products for the future.

We are working to make our products become a higher percentage of reused materials, but until then we are happy to provide our recycling guide. For more information please contact your local recycling depot for a clear understanding on what they accept and how to discard.

Product box packaging is FSC certified and can be recycled 

Please recycle our shipping boxes 

Our products are made from #2 HDPE plastics and accepted worldwide to recycle. 

By product 

Bright Eyes 

Use and sharpen the pencil until the end

Cap can be recycled 

Full On

Cut off the brush

Remove white insert

Recycle everything else 

Everyday Lift

Remove brush 

Clean out the inside of the bottle 

Recycle 

Our products are made with you in mind. They have passed EU compliance testing and you can see a full ingredient list at the bottom of each product page.

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